Q+A: Jake Borenstein of Postmates

Postmates, an urban logistics company, entered the New York City market last year and has set up shop on Jay Street in DUMBO. They are a rapidly expanding company with the ambitious goal of becoming the delivery infrastructure for every major city in the world. Here, DUMBO BID intern Mike Dillon sits down with Postmates staffer Jake Borenstein.

Postmates has been expanding in several major cities. Tell us how it got started and the vision for the future.

Postmates was started back in San Francisco about 3 years ago. Our vision is to be in every major city and to be able to provide people who live in these cities the ability to get anything delivered to them, from any location, all under an hour. I am not the founder, but the Operations Manager for the NYC market. Right now we are in New York, San Francisco, Seattle, Washington D.C., Los Angeles, Chicago, Silicon Valley, Oakland, Austin and soon to be many more.

How many boroughs does Postmates currently serve?

Currently, Postmates is in all of Manhattan, in Brooklyn we are in DUMBO, Park Slope, Williamsburg, East Williamsburg, Cobble Hill, Brooklyn Heights, Red Hook, Fort Greene, Green Point, and Bushwick; pretty much the Northwestern half of Brooklyn. We also are officially in Queens (Long Island City and Astoria).

Good to hear Postmates is expanding in NYC. What prompted your company to choose DUMBO for its office?

We wanted to be in a great neighborhood, close to a bunch of awesome companies, start-ups and local businesses, and we wanted to move to Brooklyn to help expand our Brooklyn market. Plus, we love this neighborhood!

What separates Postmates from other delivery apps?

We are the third largest on-demand delivery start-up in the country behind Uber and Lyft (both car services). We are the best delivery app because we will get anything, from anywhere, in under an hour. We will go to Trader Joe's and do your grocery shopping for you, get food from your favorite restaurant that does not deliver, purchase your furniture and deliver it from Ikea (although we won't build it), and move any item from one place to another. We value customer service, above all else, and want to help support the local businesses that are in our delivery zones.